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العربية

Customer Charter

Customer Charter allows Digital Dubai to efficiently interact with customers by adopting best practices in terms of customer service.

 

The charter outlines our standards and the expected outcomes of the service and encourages the customers’ participation to ensure the quality of government services.

Digital Dubai is committed to achieving excellence in providing services and aims to exceed customers’ expectations to achieve the highest possible level of customer happiness.

Digital Dubai adopts the customer charter introduced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The charter states the following:

Our commitment:

  • We will treat you with courtesy, respect, and a smile.
  • We will treat you in an impartial and equitable manner.
  • You will receive high standards and fair service.
  • We will cater to your needs professionally and to the best of our ability.
  • We will provide our services through a helpful and knowledgeable team that understands and can answer your questions.
  • We will provide you with service requirements, realistic expectations and completion times for each service.
  • We will attend to your request promptly.
  • We will reduce the number of steps required to complete a service most easily and efficiently.
  • We will provide you with accurate information and error-free service.
  • We will provide you with a multi-channel service and methods of payment and ensure we serve at your convenience.
  • We welcome your feedback and suggestions to serve you better.
  • We are committed to maintaining the privacy and confidentiality of your information and data.
  • We will treat People of Determination accordingly to the highest levels of service.

Your Commitment to us

  • Appreciate the efforts of our employees at your service and treat them with mutual respect
  • Provide required information when requested
  • Provide any supporting documents required to complete a service if requested
  • Inform us immediately of any changes to the information provided, or in case of an error
  • Inform us immediately of any changes that may affect our service provision
  • Respond in a timely manner to queries from our employees to ensure timely service and quality

You can contact us directly through the following channels:

For your Complains or Comments:

Disclaimer

Digital Dubai is not responsible for any service provided by an external service provider, including services provided by other government entities.