Under the patronage of the Smart Services and Infrastructure Committee, a high-level national forum was held in Dubai. The event was hosted by the Telecommunications and Digital Government Regulatory Authority (TDRA) and organized in collaboration with Dubai Digital Authority. The event brought together all the committee’s strategic partners, alongside representatives from federal and local government entities and the private sector. The forum convened senior leaders and decision-makers to discuss the UAE’s key national digital achievements, serving as a vibrant platform to showcase inspiring success stories in the UAE’s digital transformation journey, with the UAE PASS highlighted as a central pillar in the daily lives and interactions of individuals.

The forum recognized the participating entities for their vital role in driving the UAE’s digital transformation, celebrating the achievements of government and private sector partners. The honor reflected their collective contribution to establishing the UAE as a global leader in digital innovation and underscored the spirit of collaboration and teamwork that fuels the nation’s progress.

The event highlighted the UAE PASS achievement and its evolution over the years as a cornerstone of the country’s shift toward digitalized living. Developed in partnership between TDRA, the Department of Government Enablement in Abu Dhabi and Dubai Digital Authority, the initiative has become a model of collaboration between federal and local entities, the private sector, and the community at large. Today, with more than 11 million users, the UAE PASS stands as a key enabler of daily life for residents and visitors alike.

Leveraging advanced technologies and user-friendly design, the UAE PASS embodies the vision of “We the UAE 2031”, which aims at building a world-leading, results-driven, and flexible government supported by advanced digital infrastructure.

Recognized as an official initiative of the UAE Government Annual Meetings and a cornerstone of the nation’s digital ecosystem, the UAE PASS offers key features such as single sign-on, enabling users to seamlessly access multiple services without creating new accounts or remembering passwords. The UAE PASS also includes a digital wallet for requesting and sharing official documents across service providers, along with digital signatures and document stamps. Enhanced by artificial intelligence, it incorporates biometric facial recognition for secure and seamless identity verification.

The impact is evident; more than 15,000 services are available through the platform, offered by over 350 entities, including 140+ from the private sector. The system connects 180 government entities with private organizations, enabling over 2.6 billion digital transactions, 600 million logins, and 17 million document shares. User satisfaction has reached an impressive 96%. In 2024 alone, more than 16 million verified documents were exchanged, further advancing the government’s Zero Bureaucracy Strategy.

The ceremony also marked the launch of the Future Technologies Observatory, a strategic initiative to guide government entities in adopting emerging technologies steering technology adoption, and fostering a knowledge-driven ecosystem

In addition, a preview was shared of the AI Pioneers Program, a five-month training initiative in collaboration with the National University of Singapore, aimed at equipping UAE government employees with applied AI skills to integrate into their daily work.

The event concluded with the recognition of partners and graduates of these national digital initiatives, honoring their role in driving pioneering projects that serve people and society while reinforcing Dubai’s position as a global hub for innovation and digital transformation in line with the vision of its wise leadership.

H.E. Eng. Majid Sultan Al Mesmar, Director General of the Telecommunications and Digital Government Regulatory Authority, stated: "The achievements of the UAE PASS are a tangible reflection of the collaboration of government entities. Together, we have established a results-driven, people-centered government model. Today, we reach a new milestone that sets the stage for even greater progress in the UAE’s digital transformation journey—guided by the vision of our wise leadership and supported by our national talents, who have embraced an empowerment approach and accumulated advanced digital expertise. The UAE PASS is a powerful testament that working as one national team is the key to saving time, overcoming challenges, and delivering achievements that reinforce our nation’s leadership and pioneering role in digital transformation."

H.E. added: "Today marks the launch of the Future Technologies Observatory, a national platform for monitoring and analyzing global technology trends, equipping decision-makers with the knowledge to design pioneering initiatives that reinforce the UAE’s leadership in adopting advanced technologies. Alongside the graduation of the first cohort of the Artificial Intelligence Pioneers Program, we are investing strategically in human capital and shaping an innovative digital future. These milestones embody the UAE’s vision of combining future foresight with national talent development to strengthen its global competitiveness in technology and the digital economy."

H.E. Eng. Al Mesmar extended his gratitude to all partners in this achievement, including local digital governments, the Ministry of Interior, the Federal Authority for Identity, Citizenship, Customs & Ports Security, and the Dubai Cyber Security Center, emphasizing that this milestone is the result of comprehensive national collaboration.

H.E. concluded: "Through this collaboration, we have achieved tangible progress with the UAE PASS project, empowering critical sectors such as telecommunications, healthcare, finance, energy, and real estate. This national initiative reflects the profound impact of building an integrated digital infrastructure that enhances quality of life and elevates service efficiency across the UAE."

H.E. Hamad Obaid Al Mansoori, Director General of Dubai Digital, commented on the collective achievements, saying: "Today, we celebrate the national digital achievements, with the UAE PASS as a forefront, which demonstrates the vital role of technology in facilitating people’s life and quality of services. The UAE PASS has become a benchmark for effective collaboration between government, society, and the private sector, serving as a cornerstone in the UAE’s journey toward a smarter, more integrated future."

H.E. added: " Reaching 11 million users reflects the public’s trust in UAE PASS and underscores its pivotal role in simplifying life and enabling seamless access to digital services. At Digital Dubai, we remain committed to launching pioneering initiatives that strengthen Dubai’s position as a global model for service excellence, AI adoption, and digital innovation—initiatives that enhance quality of life and promote happiness, in line with our wise leaders’ vision. We focus on fostering partnerships and collaboration across stakeholders, guided by the principles of inclusiveness, integration, and a unified future. Our ongoing mission is to simplify lives and support the foundations of the digital economy in Dubai and across the UAE, leveraging advanced digital solutions and smart technologies."

H.E. Wesam Lootah as Director General of GovDigital at Department of Government Enablement: "Reaching these record milestones in the UAE PASS reflects the UAE’s forward-looking vision and the Abu Dhabi Government Empowerment Department’s commitment to turning digital ambitions into tangible outcomes. We believe that investing in artificial intelligence and data integration is essential to building the government of the future, where efficiency, service quality, and accessibility converge. We are proud to be part of a national ecosystem that positions the UAE at the forefront of global digital innovation, and we will continue collaborating with our partners to enhance this digital ecosystem and develop smarter, more sustainable solutions that serve the entire community and support our vision for global leadership."